FAQs

How can I pay with credit/debit card?

Currently the payment with credit card is done through the PayPal platform. When the pop-up appears and asks you to sign into PayPal, you can scroll down and select "Pay with Debit or Credit Card".

How do I return my order?

If you need to return something, make sure all the tags are on, and the item is exactly as you received it. You need to get it back to us within 14 days from the date on your dispatch note. For hygiene reasons, we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

Keep in mind you are responsible for the cost of shipping back for the return of an item.

How do I use a promotional code?

Please add your code at the checkout where you’ll see the ‘Promotional Code’ box. Type your code here, click ‘apply’ and, if it’s valid, your discount will be applied.

Heads up: it’s just one code per order please.

Having issues redeeming your discount? This might be why:

  • Oh no – you’re out of time! That code could’ve expired now as we run offers for a limited time.
  • Check for typos. We all do it – double check you haven’t mistyped the code in your mad dash for discount. Compose. And re-type.
  • Want. It. All. But check you’ve only picked products from the category on offer.

Do I have to order online?

Yes, as we are an online retailer you can only order online.

Once you've placed your order, you will be directed to an order confirmation message, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox! Once our team has processed your order, you will receive a second email to let you know that your order is on its way to you. If an email does not appear to have been received, please check your spam folder.

You can make changes to or cancel your order at any time before your order has been processed. To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has been placed we cannot stop the process of items being sent to you, you will need to return the items to us. Find out more info on our cancellation policy in Terms of Service

We're sorry to hear that you've received an incorrect or faulty item. Please send us a message with your order ID, the name/product code of the item you were supposed to receive and further details of the problem within 30 days of receiving your order. Please see 'How do I return an item?' for details on how to return an item to us.

What kinds of payment are accepted? 


At this moment we accept the following forms of secure and easy payment:

  • PayPal: the world's most popular online payment method
  • Fast Checkout with PayPal: less steps, more convenience
  • Credit card or Debit Card via PayPal: safe, convenient and fast

We are also working on adding new methods and payment systems.

 

How can I protect my privacy? 


You should hide any personal information such as your birthday, password, ID card NO. For more information you can see our Privacy Policy

How do I know if my items have been shipped or not? 


When items are shipped out, we will send notification to your registered email address. The tracking number might not be available until a few days after dispatch, we will update the tracking information once it is available.

 

If your question was still not responded feel free to contact us at any time, submit your question to info@godofgym.com